Privacy & Refund policy

Last updated: 20 October 2026

At FitSuvai, we value your privacy and are committed to protecting your personal information. This policy explains what we collect, why, who we share it with and the choices you have when you use fitsuvai.com, the FitSuvai apps for Android and iPhone, our meal service, the Habit, Workout and Nutrition trackers, coaching, the coach app and FitSuvai for Gyms. It applies to people in India and abroad, including the United Kingdom, the European Union and the United Arab Emirates.
By using our website, apps and services, you agree to the collection and use of information in line with this policy.

1. Who is responsible
FitSuvai, [your full address], India.
Privacy and grievance contact: [your name], support@fitsuvai.com, phone 7904656390. We reply within 30 days.
When a gym or a coach uses FitSuvai to manage their own members or clients, that gym or coach decides how that data is used and we process it for them. You can contact your gym, your coach or us about it.

2. Information we collect
Account: your name, e-mail address, phone number and profile photo. If you sign in with Google or Apple, the name and e-mail address they share with us (Apple may give us a private relay e-mail).
Orders and memberships: delivery address, order details and meal plan choices.
Trackers: habits, workouts (sets and weights), meals, water, sleep, weight and body details, notes and photos you add. Some of this is health information; we use it only to run the trackers for you and, if you choose, to share it with your coach.
Coaching: your answers to the coach's questions, chat messages (phone numbers and e-mail addresses in chats are hidden automatically), feedback and ratings.
Gyms: for members, your name, phone, e-mail, plan, fees and receipts, and your visits (including QR check-ins, with your location at that moment). For gym staff, attendance with a selfie and location at check-in and check-out, leave, salary details and, in India, PAN and only the last 4 digits of Aadhaar with an optional ID photo.
Payments: payments are handled by Razorpay. We receive the payment status and reference; we never see or store your full card or UPI details.
Usage data: pages visited, time zone, device and browser type, IP address, app version, and notification tokens if you allow notifications.
Ads: the ad or link that brought you to FitSuvai (campaign tags and Facebook or Google click IDs).

3. How we use your information
To provide our services: process orders and deliveries, run your account, trackers, coaching and gym tools.
To send reminders and service messages by app notification, e-mail and, when your gym has switched it on, WhatsApp.
To keep FitSuvai safe: sign-in codes, fraud prevention and abuse detection.
To improve our services and measure our ads (with your consent where the law requires it, for example in the UK and EU).
To send updates and offers. You can opt out of marketing at any time with the unsubscribe link in our e-mails.
To meet legal and tax obligations.

4. Sharing your information
We do not sell, rent or trade your personal information. We share it only as follows:
Your coach sees only the trackers you choose to share, and you can stop sharing at any time.
Your gym sees your membership, fees and visits and, if you share them with your trainer, your trackers.
Service providers who work for us: Hostinger (hosting), Zoho ZeptoMail (e-mail), Razorpay (payments), Google and Firebase (sign-in, notifications, analytics), Apple (sign-in), Meta (ad measurement and, when switched on, WhatsApp messages) and our delivery partners for meal orders.
Legal requirements: when required by law or a valid legal request, such as a court order or government investigation.

5. Cookies and tracking
We use essential cookies to keep you signed in and remember your preferences. We also use Meta Pixel and Google Analytics to see which ads bring people to FitSuvai: visitors in the UK and Europe are asked first and can choose "Only essential"; elsewhere they load by default. You can block or clear cookies in your browser settings, but some parts of the website may not work without them.

6. How long we keep your information
Account and tracker data: while your account is open. When you delete your account, we close it and stop using your data straight away. Write to us if you also want the stored data erased; we do that within 30 days, except what tax or payment law requires us to keep.
Gym staff check-in selfies: deleted after 120 days (the times stay for payroll).
Gym data: as long as the gym uses FitSuvai, then deleted on the gym's request.

7. Where your information is stored
Our servers are run by Hostinger. Some of the service providers above process data outside India or your country. Where UK or EU data leaves the UK or EU, we rely on the safeguards the law allows, such as standard contractual clauses.

8. Data protection
We use encrypted connections, hashed passwords and sign-in tokens, and private storage for ID photos and selfies that only allowed people can open. No method of transmission or storage is 100% secure, so tell us at once if you think your account has been misused.

9. Your rights and choices
Access: you can ask for a copy of the personal data we hold about you.
Correction: you can correct inaccurate or incomplete information, in your profile or by asking us.
Deletion: you can delete your account in the app (Profile → Delete account) or on the website, or ask us to delete your data, subject to legal obligations.
Withdraw consent and opt out: you can stop sharing your trackers with a coach, turn off notifications, refuse ad cookies (UK and EU) and unsubscribe from marketing e-mails at any time.
Under India's Digital Personal Data Protection Act 2023, the UK GDPR and the EU GDPR you may also complain to the data protection authority in your country.

10. Children
FitSuvai is for people aged 18 and over. Gyms may add members aged 13 to 17 only with a parent's or guardian's consent.

11. Refunds
Meal orders: orders can be cancelled before they are prepared for a full refund. Once a meal has been prepared or delivered it cannot be refunded, unless it was wrong, damaged or not delivered; tell us within 24 hours with a photo and we will replace it or refund it.
Meal plan memberships: can be cancelled before the start date for a full refund. After the plan has started, meals not yet prepared may be refunded or moved to later dates, as decided case by case.
Tracker, coach and gym plans: cancelling stops future payments; you keep access until the end of the period you paid for. We do not refund part-used periods except where the law requires it.
Gym membership fees: these are paid directly to your gym, not to FitSuvai. Ask your gym about refunds.
Approved refunds go back to the original payment method within 5 to 7 working days.

12. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a new date, and we will tell you in the app or by e-mail if they are significant.

13. Contact us
If you have any questions or concerns about this policy, or want to use any of your rights, please contact us at:
FitSuvai Customer Support
E-mail: support@fitsuvai.com
Phone: 7904656390