Terms and Conditions

Last updated: 20 October 2026

Welcome to FitSuvai! These Terms and Conditions ("Terms") govern your access to and use of the website fitsuvai.com, the FitSuvai apps for Android and iPhone and the services of FIT SUVAI ORGANIC PRODUCTS HEALTHY TRADITIONAL FOODS ("FitSuvai", "we", "us"): our meal ordering and meal plan memberships, deliveries, the Habit, Workout and Nutrition trackers, coaching, the coach app and FitSuvai for Gyms. By creating an account or using our website, apps or services, you agree to these Terms. Please read them carefully.

1. General terms
These Terms apply to everyone who uses FitSuvai: visitors, customers, members, tracker users, coaches, gym owners and gym staff.
We may update these Terms from time to time. Changes will be posted on this page with a new date, and we will tell you in the app or by e-mail if they are significant. By continuing to use FitSuvai after a change, you accept the updated Terms.

2. Your account
You must be 18 or older to create an account. Gyms may add members aged 13 to 17 only with a parent's or guardian's consent.
You must give accurate and complete information and keep it up to date. One person per account.
You are responsible for keeping your sign-in details private and for activity on your account. If you suspect someone else has used your account, tell us immediately.
You can delete your account at any time in the app (Profile → Delete account) or on the website.

3. Health disclaimer
Our meals, trackers, plans, guides and coaching are for general fitness and wellbeing. They are not medical advice and do not replace a doctor or dietitian. Check with a doctor before starting a new diet or exercise plan, especially if you are pregnant, have a medical condition, allergies or take medication. Stop exercising and seek help if you feel pain, dizziness or shortness of breath. Nutrition values shown are estimates.

4. Meal orders and payments
Order process: once you place an order you will receive a confirmation. All orders are subject to availability, our kitchen being open and delivery conditions. We may refuse or cancel an order; if we cancel a paid order, you get a full refund.
Prepaid payments: meals and meal plan memberships are paid in advance at the time of ordering through the payment methods shown (or cash on delivery where offered). No meal is prepared or delivered without payment.
Pricing: prices for meals, delivery and memberships are shown on the website and app and may change without prior notice. The price shown when you order is the price you pay.

5. Delivery
We deliver to the areas shown on our website. Delivery charges may apply depending on your location and your membership.
Order cut-off times: orders must be placed before the cut-off times in our Shipping Policy. Delivery times are estimates, not guarantees.
Delivery issues: we are not liable for delays caused by delivery partners, weather or other events outside our control.

6. Meal plan memberships
Monthly membership: free delivery in the specified delivery areas, with meals delivered at regular intervals as you choose.
Weekly membership: discounted delivery rates; free delivery is not included.
Cancellations and changes: tell us at least 24 hours before the next scheduled delivery. Orders already being prepared cannot be cancelled.

7. Tracker plans, coach plans and the Gym plan
These are paid monthly or yearly as shown at checkout: in rupees in India and in US dollars elsewhere. Plans are bought on the website.
Free trials end on the date shown. If you set up autopay during a trial, the first payment is taken when the trial ends; cancel before that and nothing is charged.
Yearly plans are paid for 12 months up front at the yearly price.
Cancelling stops future payments; you keep access until the end of the period you paid for.

8. FitSuvai for Gyms
The gym owner is responsible for the gym's members, staff, fees and salaries, and for having their consent to add their details, including selfies and location at check-in.
Gym membership fees are paid directly to the gym, never to FitSuvai. FitSuvai sends reminders, records payments and makes receipts, but is not part of the agreement between a gym and its members and does not handle refunds of gym fees.
Salary figures (including PF, ESI and professional tax in India) are worked out from the gym's own rules and data. The owner must check them before paying and remains responsible for following labour and tax laws.
WhatsApp reminders, when switched on, may only be sent to members who agreed to receive them.

9. Coaching
Coaches are independent professionals, not FitSuvai employees. They are responsible for their advice and for holding the qualifications they claim.
Phone numbers and e-mail addresses in chats are hidden for everyone's safety. Coaches must not move FitSuvai clients off the platform.
Coaching payments, shares and payouts follow the coach terms shown in the coach app.

10. Refunds
Because our meals are made fresh, meals cannot be refunded once they are being prepared or have been delivered, except when an order was wrong, damaged or not delivered. The full rules for meals, memberships and plans are in our Privacy & Refund Policy.

11. Your content
You own what you add: logs, photos, recipes and exercises. You allow us to store and show it to run FitSuvai for you and for the people you choose to share it with. If you choose to share an exercise or recipe with everyone, you confirm it is your own work and allow us to show it to all users.

12. User conduct
By using FitSuvai, you agree not to:
Break any applicable law or regulation.
Disrupt, overload, copy or try to break into the website, apps or our services.
Use FitSuvai for anything unlawful, harmful, abusive, misleading or fraudulent, or access accounts or data that are not yours.
We may suspend or close accounts that break these rules.

13. Privacy
Your privacy is important to us. Our Privacy & Refund Policy explains how we collect, use and protect your personal information.

14. Limitation of liability
We work hard to keep FitSuvai accurate and available, but provide it "as is". To the extent the law allows, FitSuvai is not liable for indirect, incidental or consequential losses, including meal dissatisfaction, delivery delays or data loss, and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.
We are not responsible for third-party services, including payment processors, app stores and delivery partners.
Nothing in these Terms removes rights you have under consumer protection law.

15. Indemnity
You agree to indemnify and hold harmless FitSuvai and its employees, agents and partners from claims, losses and expenses (including reasonable legal fees) arising from your misuse of the website, apps or services or your breach of these Terms.

16. Governing law and disputes
These Terms are governed by the laws of India. Any dispute will first be discussed with us in good faith; if it cannot be settled, the courts of Madurai, Tamil Nadu have jurisdiction. If you live outside India, this does not remove protections you have under the law of your country.

17. Contact us
If you have any questions about these Terms and Conditions, please contact us at:
FitSuvai Customer Support
E-mail: support@fitsuvai.com
Phone: 7904656390